Frequently Asked Questions
Everything you need to know about your Pixie Cup experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange, provided the item is in its original condition.
Are your products eco-friendly?
Yes, sustainability is at our core. We use medical-grade, BPA-free materials and minimal, recyclable packaging to reduce our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Do you offer a warranty on your products?
Yes, we provide a 1-year limited warranty against manufacturing defects. If you experience any quality issues, please contact our support team with your order details.